10 Things Great Consultants Do

In an undergraduate class at a business school, one student asked, “Just what exactly do consultants do?” My answer was simple: “We solve problems.” 

And over the years, I learned 10 things great consultants do: 

1. Exceeds client expectations: goes the extra mile and more
2. Builds long-term business relationships—becomes the trusted advisor
3. Passionate desire to learn about the client’s business and objectives
4. Identifies patterns and recommends tailored solutions
5. Personal integrity, initiative, empathy, and competence 
6. Patience and respect: a humble practitioner
7. Willingness to tactfully take a stand
8. Thrives under pressure and delivers on time and on budget
9. Asks for help and apologizes when necessary
10. Asks good questions and actively listens

The bottom line? Seek to understand and solve your client’s problems.